StubHub Buyer Q&A



Find answers below to frequently asked questions for ticket buyers. If you are a ticket seller, visit the seller Q&A.

Q: What is StubHub?
StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan to Fan Ticket Marketplace of West Virginia Athletics. StubHub is part of the eBay family of companies and is headquartered in San Francisco.

Q: What are the benefits to buying tickets on StubHub?
There are many:

Q: How do I start buying tickets on StubHub?
Click the link below to go to StubHub and begin your search. Choose the game and tickets you would like to purchase and continue through the purchase path.

Click here to buy your tickets on StubHub »

To help with your search, use StubHub's interactive maps to browse for tickets by section, see the range of ticket prices within a section, and limit your search results to certain sections or zones. If you have a specific price range in mind, need a specific number of tickets, or both, you can use the price slider and 'Quantity' drop-down menu below the event name to see only those available tickets that match your criteria. You can narrow your search further and view tickets with specific ticket features ('Aisle seat', and 'Exclude obstructed view') by selecting the corresponding check boxes below the venue map.

Q: How will I receive the tickets I buy on StubHub?
West Virginia tickets purchased on StubHub will be delivered electronically. There are two types of electronic delivery methods on StubHub:

Q: Where do the tickets come from?
StubHub is not a ticket broker and doesn't own the tickets you purchase on stubhub.com. StubHub is an open marketplace where fans can gather to buy and sell tickets, and ticket prices are determined by the sellers. Sellers may be individuals, businesses, ticket brokers, corporate sponsors, promoters, fan club members, or contest winners.

Q: How much does it cost to use StubHub?
It's free to search for tickets to buy on StubHub. On each completed order, StubHub charges a 10% service fee on the total sale ($5 minimum) plus a delivery fee of $4.95.

Q: Where do I go with questions for StubHub?
StubHub's live, in-house customer service representatives are available by e-mail seven days a week at customerservice@stubhub.com or by phone at 1.866.STUBHUB (1.866.788.2482). StubHub monitors and supports every ticket transaction to help ensure the satisfaction of every user.

Q: What is StubHub's FanProtect™ guarantee?
For Buyers, StubHub guarantees:

For Sellers, StubHub guarantees:

Q: Who do I contact if I need help or have a question?
StubHub offers toll-free customer service 7 days a week. If you have any questions, feel free to contact StubHub by email or phone.

Email: customerservice@stubhub.com

Phone: 1.866.STUBHUB (1.866.788.2482)

You can also visit StubHub's help center to ask a question or to read more about a particular topic.



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