FAQ - WVUsports.com




Answers to frequently asked questions covering WVUsports.com, Mountaineer TV and WVU Athletics Internet services.

Who runs WVUsports.com?

The official website of the West Virginia Mountaineers is owned and maintained by the WVU Department of Intercollegiate Athletics in Morgantown and is the direct responsibility of the West Virginia University Sports Communications department with offices located in the WVU Coliseum. West Virginia University is a member of the CBS College Sports Network for audio streaming, and TeamFanShop Inc. for official online merchandising through ShopWVU.com.

All customer service questions related to streaming audio through Mountaineer TV should be directed to CBS College Sports. Any inquiries about online purchases from ShopWVU.com should be directed to TeamFanShop Inc.

What screen resolution is best to view WVUsports.com?

A screen resolution of at least 1024x768 is preferred to view the site. This allows the user to view the entire width of the site without scrolling horizontally. Of course, higher screen resolutions will make even more of the site visible.

How do I change my screen resolution?

PC users:
  • Right-click on your desktop and select "Properties."
  • A new window displaying several tabs will appear. Select the tab called "Settings."
  • In the next window, there should be a small box called, "Screen Area." In this box is a slider that allows you to adjust your screen resolution. Adjust the slider.
  • Click "OK."
  • A confirmation window will appear that reads, "Windows will now apply your new desktop settings...." Click "OK."
  • A new window, called Monitor Settings, will appear with a message that says, "Your desktop has been reconfigured. Do you want to keep these settings?" Click "Yes."
  • Your screen will flicker and perhaps go black for a second or two - don't worry. When it is done, your resolution - and your view - will be changed.

    MAC users:
  • In the Apple Menu, select "Control Panels."
  • Select the control panel called, "Monitors" or "Monitors and Sound," then "Monitor."
  • Change resolution in box. Click OK.
  • Your screen might flicker and perhaps go black for a second or two - don't worry. When it is done, your resolution - and your view - will be changed.

    What do I need to watch free videos on WVUsports.com?
     
  • Minimum Processor: Intel Pentium 4, 2.33 + GHz (or equivalent)
  • Operating Systems: Windows XP, Windows 2000, Windows Vista and Windows 7
  • Plug-in: Adobe® Flash® Player 11.1
  • Adobe® Flash® Player 11.1 plug-in may be downloaded by clicking here
  • Click on the "Agree and install now" button after un-checking the optional McAfee Security Scan Plus

    What are the minimal specifications needed to use this website?

    Windows
     
  • 1.4GHz Intel® Pentium® 4 or faster processor (or equivalent) for Microsoft® Windows® XP or Windows 7; 2GHz Pentium 4 or faster processor (or equivalent) for Windows Vista®
  • Windows XP, Windows Vista, or Windows 7
  • 512MB of RAM (1GB+ recommended) for Windows XP or Windows 7; 1GB of RAM (2GB+ recommended) for Windows Vista
  • Mozilla Firefox; Google Chrome; Apple Safari; Microsoft Internet Explorer 8+ (version 9 is preferred)
  • Adobe® Flash® Player 9+ (for viewing video)

    Mac OS
     
  • 1.83GHz Intel CoreTM Duo or faster processor
  • 512MB of RAM (1GB+ recommended)
  • Mac OS X, 10.5, 10.6, 10.7.4, 10.8
  • Mozilla Firefox; Apple Safari; Google Chrome
  • Adobe® Flash® Player 9+ (for viewing video)

    Linux
     
  • Ubuntu 10.04, 11.04; Red Hat Enterprise Linux 6; OpenSuSE 11.3
  • Mozilla Firefox
  • Adobe® Flash® Player 9+ (for viewing video)

    Optimal system requirements
     
  • Operating System: Windows 7, Mac OS X 10.7+, Ubuntu 10+ and Linux OS 11+ (64-bit)
  • Browser: Firefox 15.0+, Internet Explorer 9.0+, Safari 5.0+, or Google Chrome 21.0+
  • Flash Player: Adobe® Flash® Player 11.4+ (for viewing video)
  • Internet Connection: 1 Mbps or higher

    How can I view the premium audio content on WVUsports.com?
    You may purchase a monthly or annual membership to Mountaineer TV. For more information, please visit CBS College Sports.

    What is Mountaineer TV?

    The premium multimedia site located at WVUsports.com. Mountaineer fans can view official webcasts including games, press conferences, video features, interviews and archived footage in addition to listening to live game audio in one package.

    How much is Mountaineer TV per month?

    Mountaineer TV is free of charge.

    How can I find information on broadcasts?

    WVUsports.com presents an informative page spanning all broadcast options for WVU fans including TV, radio, live statistics, live game audio, webcasts and more.

    What if I see a mistake on WVUsports.com?

    Every attempt is made to present the most accurate information but, on occasion, mistakes do occur. Please email wvusports@wvusports.com to submit corrections.

    Who do I contact for advertising or sponsorship opportunities for WVUsports.com?

    Advertising and sponsorships are maintained by the Department of Intercollegiate Athletics at West Virginia University. You may contact the sports marketing department directly at (304) 293-3806.

    Where can I view information on WVU camps and clinics?

    Each sport's coaching staff runs their own camps and clinics. The coaching staffs are responsible for providing the latest information including dates, forms and brochures to WVUsports.com. If information for a specific camp is not yet available, please check back at a later date.

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